Return eligibility
A return request is reviewed according to product category, delivery status, reason, seal, condition and hygiene or safety restrictions.
Health, beauty, personal-care, fragrance, food, supplement and mother-and-baby products may be non-returnable after opening, unsealing, use or improper storage unless the item is incorrect, damaged, defective or otherwise covered by applicable law.
Report an issue promptly
Submit the request from your account or through support within the displayed return window. Include the order number, item, reason and clear evidence. An unboxing video can help with tampering, missing-item or transit-damage claims.
Do not return an item without approval
Wait for return instructions and approval. Unauthorised parcels may not be accepted.
Inspection and refund
Approved returns may be inspected before a refund, replacement or store credit is issued. Refund timing depends on inspection, payment method and banking processing.
Imported-on-demand orders
Once sourcing or international purchase has started, an advance may become non-refundable to the extent it covers committed supplier, freight, duty or processing costs.