Authentic catalogueProduct and sourcing records
Shopping & Orders
Finding products, placing orders, variants, pricing and order status.
2 guidesDelivery & Tracking
Pakistan delivery, local dispatch, tracking and split shipments.
2 guidesPayments
COD, online payments, bank transfer, wallets and payment proof.
2 guidesImport on Demand
Advance payment, supplier sourcing, transit, customs and arrival.
1 guidesReturns & Refunds
Eligibility, evidence, inspection, replacement and refund progress.
1 guidesProducts & Safety
Labels, authenticity, expiry, storage and responsible product information.
1 guidesAccount & Rewards
Accounts, addresses, wishlist, lists, Autoship and VitaStore Rewards.
1 guidesPopular help articles
How to place an order
Choose a product and exact variant, review availability, add it to the cart, complete delivery and payment details, then confirm the order.
How to request an unlisted product
Use Request a Product and provide the brand, exact name, size, strength, count and a reference link or image.
How to track an order
Use Track Order or your account. Courier tracking appears after the shipment reference is added.
Why one order may arrive in parts
Local-stock and imported items can use separate fulfilment groups and shipments.
How to submit payment proof
Open the payment request, transfer the exact required amount and upload a clear proof showing the transaction reference.
When Cash on Delivery is available
COD depends on product fulfilment, address serviceability, order risk checks and active checkout rules.
How import on demand works
The order displays the advance and estimate. After verification, sourcing and transit milestones are updated in the account.
How to request a return
Open an eligible delivered order, choose the item and reason, add evidence and follow inspection status.
How to report a damaged or incorrect item
Keep the packaging, take clear photos or an unboxing video, and contact support before using the item.
How VitaStore Rewards works
Eligible activity can earn points under active programme rules. Points, tiers and expiry appear in the customer account.