Information we collect
LA PERLA may collect information you provide when creating an account, placing an order, contacting support, requesting a product, submitting a return, subscribing to updates or otherwise using the website. This can include your name, phone number, email address, delivery address, order information and account activity.
How we use information
- To process, confirm, deliver and support orders.
- To provide customer accounts, tracking, returns and support services.
- To communicate important service and transaction updates.
- To prevent fraud, abuse and security incidents.
- To improve website performance, catalogue quality and customer experience.
- To send marketing communication where permitted and where the customer has subscribed or otherwise consented.
Service providers
Information may be shared with service providers such as couriers, payment partners, hosting providers and technology vendors where necessary to operate LA PERLA. They should receive only the information reasonably needed for the relevant service.
Retention and security
Reasonable technical and operational measures are used to protect customer information. Certain records may need to be retained for accounting, fraud prevention, dispute handling, legal or operational purposes.
Your choices
Customers can update certain account information through their profile and may contact support about privacy-related questions or requests. Marketing communication can be unsubscribed from where an unsubscribe option is provided.