Return eligibility
Eligible return requests should normally be submitted within 7 days of delivery. The item should remain unused, complete and in resalable condition with its original packaging, accessories, tags, manuals and serial-number labels where applicable.
Damaged, defective or incorrect products
If an item arrives damaged, defective or different from what was ordered, submit a return request promptly. Clear photographs or other evidence may be required so the issue can be reviewed properly.
Change-of-mind returns
Change-of-mind returns may be considered for eligible unused products. Original delivery charges and return-shipping charges may not be refundable unless the return resulted from an error by LA PERLA or another requirement of applicable law.
Non-returnable situations
- Products showing signs of use, wear, alteration, accidental damage or improper handling.
- Products missing packaging, accessories, tags, manuals or serial labels.
- Opened hygiene-sensitive or personal-use products where return would be inappropriate.
- Products specifically marked final sale, clearance, non-returnable or subject to separate conditions.
- Damage caused after delivery by misuse, incorrect installation or unsupported modification.
Inspection
A return request is not the same as an approved refund. Returned products may be inspected before the final resolution is confirmed.
Refunds and replacements
Depending on the approved claim, the resolution may be a replacement, refund, store credit or another agreed solution. Approved refunds are initiated by LA PERLA after the return is accepted; banks and payment providers can require additional processing time.