When advance payment may apply
Some products are sourced specifically after an order is placed. These items may require a partial or full advance before sourcing starts. The required amount should be shown during checkout or communicated through an official LA PERLA channel before processing.
What happens after payment
After the required payment is verified, LA PERLA may place or confirm the order with the supplier. Supplier acceptance, international shipping, customs and local delivery can each affect the final timeline.
Estimated delivery
Special-order timeframes are estimates and not guaranteed delivery dates. Supplier stock changes, export restrictions, international transit, customs clearance, public holidays and other external events can cause delays.
Cancellation and refunds
Before a supplier commitment is made, cancellation may be possible. Once a product has been purchased or committed specifically for the customer, the advance can become non-refundable except where LA PERLA cannot fulfil the order or applicable law requires another outcome.
Price or charge changes
If an unexpected supplier, shipping, currency, duty or government charge materially changes the order before commitment, LA PERLA may contact the customer before proceeding where additional approval or payment is required.